Student Complaints

Internal Complaints Procedure

If you have a concern or worry about something at Lytton Street School that directly affects your child then it is important to follow Lytton Street School’s Student Complaint Process. The concern may be academic, administrative, welfare or homestay related.

In the first instance any concern should be raised directly with the Lytton Street School staff member responsible for the area of concern set out in the table above. A Lytton Street School staff member will meet with you to discuss and work through your concern to try and find a solution. You can ask a friend or relative to support and interpret for you and go to any meetings with Lytton Street School staff.

Internal Complaints Procedure

What to do if you have a problem

Problems with school

Talk to your classroom teacher
Talk to Director of International Students, Kathy Lauridsen
Talk to Principal, Ben Ward-Smith

Kathy Lauridsen
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Ben Ward-Smith
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Problems with enrolment

Talk to Director of International Student
Talk with Principal

Kathy Lauridsen
Ben Ward-Smith

Problems with health

Problems with health

Ask at the office to assist
Kathy Lauridsen

Problems with homestay

Talk to Director of International Students
Talk to Principal

Kathy Lauridsen
Ben Ward-Smith

If your concern is not resolved, then the concern becomes a complaint and needs to be formalised in writing for follow up.

Put your complaint in writing to explain why you are making the complaint. Submit your complaint to the Principal or Board of Trustees.

Lytton Street School will investigate your complaint and give you a written response explaining the outcome of your complaint within 10 working days.

If you are not satisfied with Lytton Street School’s response and the outcome of the complaint then you may take your complaint to the DRS – Disputes Resolution Scheme.

DRS - Disputes Resolution Scheme

Study Complaints

Study Complaints is a free and independent dispute resolution service that supports both domestic and international tertiary students who have a disagreement or dispute with their New Zealand education provider.

They can assist with:
Financial matters
Contractual issues
Claims for compensation or redress

Phone: 0800 00 6675
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: https://www.studycomplaints.org.nz/
Or
NZQA (New Zealand Qualifications Authority)
If you have a complaint that is not financial or contractual in nature then NZQA can manage complaints regarding other breaches to the Code. Further information to access NZQA’s complaint process

https://www.naumainz.studywithnewzealand.govt.nz/ and Citizens Advice Bureau

Internal Complaints Procedure

What to do if you have a problem

Problems with school

Talk to your classroom teacher
Talk to Director of International Students, Kathy Lauridsen
Talk to Principal, Ben Ward-Smith

Kathy Lauridsen
This email address is being protected from spambots. You need JavaScript enabled to view it.
Ben Ward-Smith
This email address is being protected from spambots. You need JavaScript enabled to view it.

Problems with enrolment

Talk to Director of International Student
Talk with Principal

Kathy Lauridsen
Ben Ward-Smith

Problems with health

Problems with health

Ask at the office to assist
Kathy Lauridsen

Problems with homestay

Talk to Director of International Students
Talk to Principal

Kathy Lauridsen
Ben Ward-Smith

If your concern is not resolved, then the concern becomes a complaint and needs to be formalised in writing for follow up.

Put your complaint in writing to explain why you are making the complaint. Submit your complaint to the Principal or Board of Trustees.

Lytton Street School will investigate your complaint and give you a written response explaining the outcome of your complaint within 10 working days.

If you are not satisfied with Lytton Street School’s response and the outcome of the complaint then you may take your complaint to the DRS – Disputes Resolution Scheme.